Contact Us
Order Status Tracking
To check the latest status of your order, please visit the official tracking platform: https://www.17track.net/en
Other Questions & Support
- FAQ Help Center: You may first browse our FAQ Help Center, where we have sorted out answers to common questions for quick reference.
- Contact Form: If you can’t find the information you need in the FAQ, feel free to leave your message directly through the contact form.
- Email Support: For further personalized help, you can also reach us via email at support@graarcel.com
- TEL:+1 510 751 0182
Service Guidelines
- Our office hours are 9 am - 5 pm EST.
- We strive to respond to most emails within one business day. If you haven’t received a reply within the specified time, please check your spam bin as our email may have been incorrectly filtered.
- Dear friend, please be patient—we are doing our best to get back to you as quickly as possible! To avoid delaying the response time, please do not send multiple emails for the same inquiry.